From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Holly Ivy, Jamie Generals

Building a culture of service takes a relentless pursuit of excellence from a multidisciplinary team who continuously places the patient at the center of care. Attend this session to learn key strategies that can transform your organization into a culture of service, such as implementing a service bundle and collecting real-time patient feedback to support accountability and service recovery. Presenters also will explain how these initiatives can improve patient experience scores as well as reimbursement in today's value-based purchasing program.