From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Ida Anderson, Robert M. Lubitz

A well-designed discharge process can significantly improve a patient?s experience of care and a hospital?s bottom line. Discharge centers create an opportunity to address gaps in care processes and outcomes. The WellStar Kennestone Discharge Center provides services that are unavailable on traditional inpatient units and improves the patient experience while reducing hospital readmissions. Attend this session to learn how to create a hospital-based discharge center to improve patient flow, experience and quality outcomes.