The Training and Development of Staff
CD-ROM featuring Video of the Presenter with Synchronized PowerPoint Slides. Watch and listen to the presenter and the synchronized PowerPoints exactly as is happened live. Plays on any computer.
Moderator:
Sarah Bauder, Assistant Vice President, Enrollment Services and Financial Aid,
University of Maryland, College Park
Presenters:
Heather Boutell, Director, Financial Aid, Bellarmine University
Kay Soltis, Director of Financial Aid, Pacific Lutheran University
Ron Day, Director of Financial Aid, Kennesaw State University
The Financial Aid Office operates on a very hectic schedule. When do you have time to train new staff? Training, monitoring, and evaluating knowledge is difficult, but necessary. This session will provide advice on how to: develop and maintain a training manual, decide who conducts the training, evaluate and test new staff members' understanding of complex financial aid processes, and decide whether to utilize outside sources, internal sources, webinars, or all three as part of your training plan.
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