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Audio Sample:

Mayo Clinic HRIS prides itself on customer service, yet HRIS is often viewed as a barrier to accommodating HR's requests. By looking at Total Cost of Ownership (TCO) as a metric on how resources are being effectively managed assures that decision-making on technology investments remains an HR responsibility. As a metric, TCO can quantify the out of pocket expense as well as the internal resources by capturing HRIS and IT time spent supporting an application. Through this case study you will learn how to use TCO as an effective tool to manage the day-to-day decisions about application support.

Presenter:
Joanne Rosener, Director-HRIS, Mayo Clinic, leads the enterprise-level technology shared services in Human Resources. She has 19 years of HR technology experience implementing workforce management and HR/Payroll systems including an integrated ERP.