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 i23390 - It's the Little Things: The Case of Amtrak and SuccessFactors $12.00   
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It's the Little Things: The Case of Amtrak and SuccessFactors
Charles Bachman, Ph.D., Michael Boedewig
Format: MP3 Audio Download

Come to this session to hear the case study of Amtrak's 2013 – 2014 implementation of SuccessFactors Talent Management System for 2,800 non-agreement personnel. In addition to a review of the SuccessFactor's application functional capabilities and business processes included within the hybrid SAP/SuccessFactors solution (goals and performance management, succession planning, applicant tracking system, compensation, workforce planning and analytics), the presentation will address the numerous "little things" that were crucial to achieving a successful implementation. These include: communications messaging, desktop/laptop trusted sites, x509 certificates, mixed case user ids, standard SAP Integration Add-on requirements definition, core HR data maintenance/processing, role activation timelines, help desk/call intake/routing, self-help, cultural and organizational change.

Michael Boedewig, Principal, Deloitte, has been part of Deloitte for 17 years with a mix of both commercial and Federal experience. He currently serves as the Federal Human Capital HRT service line lead.
Charles Bachman, Ph.D., Specialist Leader, Deloitte, has over twenty years of human resources consulting and management experience combined with fifteen years of information systems implementation experience primarily focused in SAP-R/3 Human Capital Management (HCM) & Payroll applications and SuccessFactors BizX for Federal.

 






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