Lynn Gunn, Pam Graf, Stacey Mueller

Understanding the Patient Experience Learn how one urban academic medical group, which serves vulnerable populations, improved its CGCAHPS percentile rank 16 points in one year using an interprofessional, team-based improvement methodology. In this interactive session, participants will work in teams to apply these simple tactics to their own organizations? improvement challenges. Each participant will take home a Patient Experience Improvement Toolkit full of ?little-to-no cost? tactics that they can apply in their environments. Aurora UW Medical Group is a 2014 Press Ganey Success Story Award winner. Medical Practice, Culture