Martin Manno, Helene Burns, Donna Cybulski

Driving Clinical & Quality Efficiencies Kennedy Health System bundled evidence-based actions to increase staff engagement around patient satisfaction efforts. The team developed a one-hour education session comprising two patient experience simulation videos that elicit interactive and emotional responses from participants. Hear how using simulation to hardwire learning in this manner can drive improvement in patient satisfaction measures. Inpatient, Nursing, Frontline/Ancillary