Christy Dempsey
Press Ganey Innovation
This session will introduce the Compassionate Connected Care? framework. This action-oriented model considers all aspects of patient care?clinical, operational, cultural and behavioral?provided in every setting by every person every day. Our research has demonstrated six themes to address both inherent and avoidable suffering using this framework with tangible and tactical actions associated with each theme. Participants will learn the underlying importance of each survey question and how to better communicate with front-line caregivers to achieve significant and sustainable results.
Press Ganey Innovation
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