Jodie Cunningham

Exploring Regulatory Requirements The number of patient experience surveys required by regulatory mandate continues to increase dramatically. This session will provide the latest updates on HCAHPS, ED CAHPS and the Outpatient Surgery CAHPS surveys. The presenter will begin with a refresher on HCAHPS and a review of the latest rules and regulations for the inpatient setting, and will then turn attendees? attention to ED CAHPS and Outpatient Surgery CAHPS. Attendees will leave with knowledge of the potential timing for implementation and administration details, as well as a clear understanding of where to focus their organizations? improvement efforts. Regulatory Requirements