Format: Audio

MP3 Download $15
Compact Disc $20

James Merlino

Patient safety and patient experience have evolved and made their way to the top of hospital and health care leaders? strategic agendas. Safety and experience, however, are cannot be optimized in silos. To reduce patient suffering and improve the patient experience, health care providers must integrate and fulfill the promise of delivering safe, high-quality care in an environment of patient-centeredness. Dr. Merlino will explore strategies to better integrate the core enterprise initiatives of safety and service by identifying barriers to change and implementing mitigation tactics to unleash high performance more effectively, enhance the patient experience, and ultimately, deliver better health care value.