Format: Audio

MP3 Download $15
Compact Disc $20

Melissa Meyer, Jodie Cunningham

As the size of the aging population continues to increase, home care is faced with the opportunity?and challenge?to provide high-value care in a patient-preferred setting, with higher volumes and greater expectations. Changes in regulation and reimbursement structures further complicate the ability for home health agencies to fully meet patient needs, build loyalty and stay profitable. This session will focus on the changes in patient experience expectations for home health providers and will discuss opportunities to better serve the home health patient population. Press Ganey Faculty will review current CAHPS regulations in home health and discuss the future vision of the home-care patient experience.