Format: Audio

MP3 Download $15
Compact Disc $20

Deborah Pesanka, Cynthia Stauber

This session will highlight the importance of capturing the voice of the patient and effectively managing pain as two critical drivers of the overall patient experience. Presenters will discuss how UPMC partnered with patients to enhance communication pathways, improve efficiencies and reduce medication waste, resulting in more positive pain management experiences and an increase in HCAHPS Pain Domain scores.