Format: Audio

MP3 Download $15
Compact Disc $20

Misty Freeman, Cheryl Somers

Taking engagement to the next level is a worthy challenge. In this session, presenters will describe how a very large and busy emergency department increased employee engagement survey participation rates from 70% to 88% in one year. The ability to increase the number of voices heard, acknowledge these voices and take action on staff concerns increased the emergency department?s employee engagement scores from the 28th percentile to 55th percentile in less than two years.