Format: Audio

MP3 Download $15
Compact Disc $20

Mike Murphy

Executive Leadership Conference

Learn how The Sharp Experience, a performance improvement initiative, profoundly transformed Sharp HealthCare?s culture, and in turn, shaped the patient experience and reduced patient suffering throughout the system. Launched 15 years ago and embracing experience economy concepts and learnings from organizations both inside and outside of health care, Sharp leaders created a sustainable platform that engages its 20,000 employees, affiliated physicians and volunteers to be architects of change. Through their combined efforts, The Sharp Experience has become Sharp HealthCare?s core competency, brand promise and overarching guide to everything the system does.