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 29698 - Moving HCAHPS in a Rural Setting $10.00   
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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Lisa Loughran, Sherilyn Skokan

It is commonly assumed that emergency departments at rural hospitals in America are staffed by lesser-skilled clinicians who provide lower-quality care than EDs in urban environments. By building a culture centered on excellence, however, rural and small community hospitals can counteract these unwarranted assumptions and stereotypes. In this session, attendees will learn tactics for creating a culture that consistently provides optimal patient-centered experiences by gaining support from staff and providers as well as listening to the voices of patients.

 






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