From the Press Ganey National Client Conference Format: Audio
MP3 Download $10 Compact Disc $20
Presenter: Lisa Loughran, Sherilyn Skokan
It is commonly assumed that emergency departments at rural hospitals in America are staffed by lesser-skilled clinicians who provide lower-quality care than EDs in urban environments. By building a culture centered on excellence, however, rural and small community hospitals can counteract these unwarranted assumptions and stereotypes. In this session, attendees will learn tactics for creating a culture that consistently provides optimal patient-centered experiences by gaining support from staff and providers as well as listening to the voices of patients.
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