From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Kelley Dillon, Matt Jernigan, Carol Bridges

In mid-2016, Henry Ford Health System launched the Physician Communication & Peer Support (PCPS) department and strategy with the goal of partnering with physicians to improve their communication with patients and staff by providing best practices and learning methods. This presentation will review the provider shadowing process, lessons learned and early successes seen in the Press Ganey Physician Communication Quality scores for Cardiologists as a result of this program.