From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Natalie Sanchez, Kimberly Hermis

This session will focus on how an off-site ambulatory center improved satisfaction scores in the Moving through Your Visit domain. The center?s multidisciplinary Patient Satisfaction Committee focused on this domain after analyzing data and comments from patients to determine priority areas that would enhance the overall patient experience. Attendees will learn about the tactics undertaken to implement the process, how the tactics were structured and how they impacted scores related to information about delays and speed of registration.