From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Allen Coulter, Michelle Wiles

Transforming a workplace culture and changing the way engagement is perceived by leaders and other team members is no simple task. To achieve sustainable outcomes and move the organization forward, Medical University of South Carolina Physicians knew engagement measurement needed to be an ongoing process involving team members at all levels. Engagement does not reside in a single silo, but is entrenched across an entire organization. The session will show how listening to care team members and giving them a voice in the strategic plan can increase accountability, improve scores, alter leaders? outlooks and create a culture of inclusion and collaboration.