From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Yolanda Milliman-Richard, Julie Kirby, Courtney Cannon

Designing highly reliable behaviors and tools to reduce preventable harm supports the continued effort to improve patient safety in health care. Although studies have shown that patients are willing to participate in providing safe care, they require education on what they can do to promote their safety and apply these skills with members of the care team. During this session, presenters will explain how educating patients and families on the implementation of safety toolkits can reduce preventable harm and improve the quality of care in pediatric academic medical centers and other care settings.