From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Sven Gierlinger, Agnes Barden

Every health care organization has key staff members that influence the culture and have the ability to make a definitive impact on their colleagues, the environment and processes. Attend this session to learn how to leverage your influencers to inspire and challenge staff to deliver patient-centered care. Discover how accountability, education, networking and support can drive your influencers to become leaders and innovators in reducing avoidable suffering and promoting excellence in health care. Learn how these innovators and the Northwell Health C.A.R.E. model can be the keys to success in the patient experience.