From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Christy Dempsey

We know that patients suffer and that the people who care for them every day are under tremendous pressure to alleviate their suffering while experiencing stress and distress themselves. But we must do more than simply acknowledge these facts; we must understand the reasons behind them so that we can develop compassionate and connected caregivers, teams, organizations and the very health care industry in which we work. Building on her new book, The Antidote to Suffering: How Compassionate Connected Care Can Improve Safety, Quality and Experience, Christy Dempsey, RN will lead an interactive discussion of how putting compassionate connected care into practice provides real results in terms of safety, quality and the experience of care for both patients and caregivers. In addition to exploring the evolving data related to suffering and resilience and highlighting innovative strategies for teaching compassionate and connected care, she will discuss how to improve project and care teams, how organization leaders can drive reductions in suffering and what each of us needs to do to ensure that this work translates into future populations.