Presenter: Barbara Khozam

Format: Audio - MP3 File Download $25 or Compact Disc $45

This course is about communicating with people during the most challenging times, avoiding conflict, and controlling your triggers when it counts the most. Don?t let unmanaged confrontations and conflicts affect your relationships, waste your time, and/or create stress. These types of conflicts in the workplace waste time, create stress, and sometimes destroy morale. If you find you click with some people and not with others or some people seem to push your buttons (on purpose?) or if you yearn for the right thing to say at the right moment, this session is for you. While conflicts, disagreements, and emotions are normal, problems can occur when they go unmanaged. This course will help you take complex solutions and boil them down to simple, measurable actions.