From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Laura Harner, Sherry Onushco

Health care organizations working to enhance their performance in the outpatient setting can leverage patient experience survey data to analyze the current state of their environment and prioritize their resources to achieve optimal performance improvement. In this session, leaders from Lehigh Valley Health Network will explain how they utilized patient experience survey data to identify areas for improvement and define best practices that address patients? unique needs. They also will discuss the importance of workforce engagement, goal alignment, teamwork, collaboration, and leadership support in ensuring the long-term success of their improvement initiatives.