From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Diane Denny, Margaret Holt

As a geographically dispersed health care system lacking a structured approach to preventing harm, Cancer Treatment Centers of America (CTCA) established an enterprise-wide commitment to patient safety through a High Reliability journey guided by Press Ganey/HPI. Attend this session to learn the key components of the system?s program through two perspectives: the CTCA corporate office and one of the cancer centers as they share their co-designed, boots-on-the-ground tools, tactics, and strategies.