From the Press Ganey National Client Conference
Format: Audio - MP3 Download

Presenter: Kelly O?Brien, Dawn Williams

Many health care centers across the national ambulatory care health system struggle to meet operational benchmarks for productivity, average cycle time, and access. Join this session to hear how Planned Parenthood Federation of America achieved positive and sustainable outcomes by aligning its patient experience and employee engagement strategy with an effective continuous improvement intervention. Attendees will learn how this approach led to staff resiliency and created intrinsic motivation for employees at all levels to sustain the process changes and behavioral adaptations introduced through these improvement efforts.