From the Press Ganey Executive Leadership Conference
Format: Audio - MP3 Download

Presenter: Terry Shaw, Daryl Tol

Terry Shaw, CEO of AdventHealth and Daryl Tol, CEO of AdventHealth Central Division provide an overview and insights into how one of America?s leading faith-based healthcare providers is becoming consumer-focused in delivering services and providing care. They will discuss how the transformation is rooted in the organization?s mission, values and vision; and manifests in a promise of whole person care. All of it culminating in the transition to a national healthcare brand launched in 2019.

With a current end-goal of becoming a company renowned for its consumer-first approach, the Engage the Consumer imperative is central to achieving AdventHealth?s vision and business goals. Initiatives have been designed to distinguish AdventHealth from its competitors in its reach to the patient?s whole-person care, digital accessibility, ease-of-use across the care continuum and its promise to deliver on consumers? high-priority asks.