From the Press Ganey Executive Leadership Conference
Format: Audio - MP3 Download

Presenter: Christopher Howard, Lynn Skoczelas

In today?s health care environment, many CEOs are inheriting organizational cultures that require immediate turnaround. Yet when an executive joins an organization with a well-established, high-performing culture, a different set of skills and strategies comes into play. During this session, Sharp HealthCare?s chief experience officer will share the organization?s nearly 20-year journey to transform the health care experience for employees, physicians and patients. And Sharp HealthCare?s newly appointed chief executive Christopher Howard will address his approach to support and advance the current organizational culture while ensuring continuous improvement. Mr. Howard will provide insights on identifying culture drivers and key differentiators, and discuss the steps he has taken to continue to advance The Sharp Experience and position the organization for future success.