Available in 2 formats:  MP3 Download: $12   /  Compact Disc: $15

Audio Sample:

Whether you are entering into an agreement with an external vendor for an ERP or SaaS, adding a new external system application to your portfolio, or providing services to internal customers, it all starts with service agreements. Building a partnership, identifying services to be delivered and monitoring performance are critical to a successful relationship. But how do you begin? This session will provide a foundation for understanding external and internal service agreements, a checklist of common service agreement provisions and provide performance measurement examples.

Presenter:
Robert Lupp, recently retired as Vice President HR//direct for Bayer (Head of HR Shared Service Center), has 20+ years of Bayer work experience includes negotiating internal and external service level agreements and contracts for multiple HR functions.