Format: Video of Slides with Audio
Presenter: Jon Namba and Mike Suffia
Avoid costly callbacks! View seaming demonstrations in carpet and resilient flooring to understand the techniques that are required. See firsthand the ?bad? seams and how these can be prevented. Seaming still appears to be the number one installation problem and that does not have to be the case for your company. If the appearance and location of seams are sold correctly and the installers understand the required techniques, this is one issue that should never surface. Don?t miss watching two industry experts create beautiful seams that ensure customer satisfaction every time!
Upon completion of this session, participants should be able to:
? Identify the required techniques to create seams that achieve customer satisfaction
? Recognize how to avoid difficult situations
? Discuss the dealer?s responsibilities to sell the products that will achieve customer satisfaction
? Explain the installer?s responsibilities to ensure that the flooring is correctly installed