From the Press Ganey National Client Conference
Format: Audio

MP3 Download $10
Compact Disc $20

Presenter: Mendy Goonan, Dawn Robbins

In this session, attendees will learn how to engage managers, physicians and employees across large, multispecialty provider groups in a transparency journey. This session will show attendees how to recognize and overcome common barriers to implementation of patient-centric practices in the workforce. Speakers will also share strategies for applying patient feedback to create sustainable cultural change that focuses on accountability and transparency, and discuss how to create staff and physician buy-in via specific best practices such as targeted leader and staff coaching and regular goal-based reporting.