Format: Audio

MP3 Download $15
Compact Disc $20

Jodie Cunningham, Kimber Abair

The number of patient experience surveys required by regulatory mandate continues to increase dramatically. Our presenter will provide the latest updates on HCAHPS, ED CAHPS and the Outpatient & Ambulatory Surgery CAHPS surveys. The session will include a review of the latest rules and regulations for each setting. Attendees will leave with knowledge of the timing for implementation and administration details, as well as a clear understanding of what actions other hospitals are taking to prepare. Inpatient, CAHPS Emergency Department, Ambulatory Surgery