Format: Audio

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Compact Disc $20

Rita Mercieca, Doreen O?Grady

Emerging technology increasingly is used to encourage dynamic connections with patients and help organizations achieve their patient experience goals. Forest Hills was the first hospital in the NSLIJ Health System to utilize the Press Ganey Point of Care Solution as part of its overall patient experience strategy. Learn about key steps Forest Hills took in adopting the Point of Care application and how this interactive technology provided Forest Hills with an effective, real-time patient feedback system.