From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Gary Yates, Craig Clapper

A growing number of health care organizations have embraced organizing principles derived from approaches used in High Reliability industries, such as aviation and nuclear energy, to reduce patient harm and improve multiple domains of performance. The potential to continue to learn from these industries by thoughtfully adapting concepts and approaches to health care?s unique setting is enormous. In this session, speakers will share several examples of concepts being applied from outside the health care industry, including the theory behind them, how early adopters are using them and lessons learned from their application in health care. Attendees will learn how High Reliability Organizing (HRO) enables organizations to share safety data confidentially and contribute to a national forum to advance safety initiatives, and how to expand learning opportunities for their organizations without repercussions.