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 19927 - Improving Closing Ratio on Customer Pay Work - Robert Rick; Steve Trapp

Compact Disc

Improving Closing Ratio on Customer Pay Work
Robert Rick, Gates; Steve Trapp, DuPont

Learn how single, regional and national multi-store collision repairers pay their staff. This three hour session will feature Subject Matter Experts (SMEs) on the various pay plans used by the leading collision repairers in the industry. You will hear about Team Pay Plans, Flat Rate/Commission, Hourly and how to tie a bonus program to the plan. You'll also hear ideas on pay and bonus plans for your indirect labor staff: General Managers, Production/Parts, Estimators, Office Managers, Customer Service Staff, and your Sales and Marketing Teams. Two additional segments in this session will share ideas on compensation for Regional and District management and finally a legal perspective on the various plans. Come prepared to learn from the best in the industry and walk away with a win-win solution for your staff and yourself.


About Media Formats:

MP3 Plays on computer, iPod or any MP3 player.
Compact Disc is a standard Audio CD, play on CD player or computer.
Video of PowerPoints with Synchronized Audio - Download
is a downloadable video file.
DVD-Video is a standard Video DVD, plays on a DVD player connected to a TV, or play on computer.

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