Improving Closing Ratio on Customer Pay Work
Robert Rick, Gates; Steve Trapp, DuPont
Learn how single, regional and national multi-store collision repairers pay their staff. This three hour session will feature Subject Matter Experts (SMEs) on the various pay plans used by the leading collision repairers in the industry. You will hear about Team Pay Plans, Flat Rate/Commission, Hourly and how to tie a bonus program to the plan. You'll also hear ideas on pay and bonus plans for your indirect labor staff: General Managers, Production/Parts, Estimators, Office Managers, Customer Service Staff, and your Sales and Marketing Teams. Two additional segments in this session will share ideas on compensation for Regional and District management and finally a legal perspective on the various plans. Come prepared to learn from the best in the industry and walk away with a win-win solution for your staff and yourself.