This is a Digital Download featuring PowerPoint Slides with Synchronized Audio from the 11th Annual Intercompany Long Term Care Insurance Conference 2011. Watch the slides while listening to the synchronized audio, exactly as is happened live.
Group Policy and Account Management
Typically carriers focus on implementing a case more than the follow-on relationship/account management. What are some best practices to keep an account satisfied and growing. If you don't take care of them, be prepared to lose them. Transfer cases present a complex choice for a certificateholder - Do I stay with what I have or move to a new carrier? How do Employers support that communication? How does Compliance play a role? How do carriers work together to best support the customer? Might want to use case studies and examples (Employer changes carriers, Carrier leaves the business, Customer with claims during the transfer period, etc.)
Speakers: Turro, Diane
Producers: Levin, Jeff
Specialty Fields: Group,Management,Operations
Session Type: Panel Discussion