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 19663 - Tracking Your Office's Key Performance Indicators

Tracking Your Office's Key Performance Indicators
CD-ROM featuring Video of the Presenter with Synchronized PowerPoint Slides. Watch and listen to the presenter and the synchronized PowerPoints exactly as is happened live. Plays on any computer.

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What are the key performance indicators (KPIs) for your office: Applications received this year vs last year? Percentage of files selected for verification that have been completed? Percentage of funds awarded and disbursed? Customer service statistics? How do you capture this data and how do you monitor it? How do you present this information to your institutional leaders? These are some of the questions which will be discussed and addressed in this session.

William Spiers, Director of Financial Aid, Tallahassee Community College

Leonard Gude, Vice President, Financial Aid Solutions, Regent Education
Kurt Wolf, Director of Financial Aid, Ringling College of Art & Design


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