This is a Digital Download featuring PowerPoint Slides with Synchronized Audio from the 12th Annual Intercompany Long Term Care Insurance Conference March 2012. Watch the slides while listening to the synchronized audio, exactly as is happened live.

Can you Hear me Now? - ILTCI2012

Session Description: Implementing a Voice of the Customer program creates value for your organization and a satisfied customer. Complaint mitigation, first call resolution and surveys are just part of the call center tools to improve performance.

Session Speakers: Sharon Reed Senior Vice President, Corporate and Policyholder Services, Penn Treaty Network America DeDe Maddox Director of LTC Customer Service, Genworth Tonya Gray Director, Policyholder Services, Transamerica Life & Protection