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 19947 - Taming the Beast: Success with Difficult People - Byron Sabol

Compact Disc

Taming the Beast: Success with Difficult People
Byron Sabol, Sabol International Inc.

We all experience individuals in both the working and non-working environment, whose communications and personality can present roadblocks to effective face-to-face communications and productivity. History has proven: Effective leaders know how to manage and motivate difficult people! Learning Objectives: understand how to communicate effectively face-to-face with pressure and time-stressed individuals; learn how to cope with behavior ranging from the very aggressive to the most passive; acquire skills necessary to confidently communicate with the most challenging of personalities; know how to turn certain difficult people into advocates who support your point-of-view.


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