Taming the Beast: Success with Difficult People
Byron Sabol, Sabol International Inc.
We all experience individuals in both the working and non-working environment, whose communications and personality can present roadblocks to effective face-to-face communications and productivity. History has proven: Effective leaders know how to manage and motivate difficult people! Learning Objectives: understand how to communicate effectively face-to-face with pressure and time-stressed individuals; learn how to cope with behavior ranging from the very aggressive to the most passive; acquire skills necessary to confidently communicate with the most challenging of personalities; know how to turn certain difficult people into advocates who support your point-of-view.