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 25727 - CCC ONE Estimating and Customer Experience $10.00   
Select Format:

Format: MP3 Download $10 - or - Compact Disc $12

Presented by: Jennifer Hubbard

Description:

The CCC ONE Estimating and Customer Experience session will focus on estimating principles and improving the customer experience. Topics will include Touch Estimating, OEM repair procedures, customer communication and marketing. This session will most benefit owners, customer service and estimating staff utilizing CCC ONE.

ESTIMATING:

  • Repair Methods
  • Touch Estimating
  • Email Estimate
  • Advanced Tips

CONSUMER EXPERIENCE:

  • Update Plus
  • Status/CSI - Improving the customer experience
  • Customer Experience Dashboard
  • Reporting - Hot sheets, customer replies, promise date accuracy
  • Carwise

 





About Media Formats:

MP3 Plays on computer, iPod or any MP3 player.
Compact Disc is a standard Audio CD, play on CD player or computer.
Video of PowerPoints with Synchronized Audio - Download
is a downloadable video file.
DVD-Video is a standard Video DVD, plays on a DVD player connected to a TV, or play on computer.

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