This interactive multimedia DVD-ROM or USB Flash Drive features All sessions live audio in MP3 format recorded at Press Ganey National Client Conference November 10-12 2015!
| Item |
Tuesday, Nov. 10, 2015 |
|
| Academic Medical Center/Major Teaching Hospital (AMC) Preconference Sessions |
| 26061 |
Avoidable Suffering and "Lean"ing the Patient Experience |
Jami Momberger, T Timbreza |
| 26062 |
At Your Service: Collaborating with University and Health Care Providers |
Joan Douhajre, Leah Kellar |
| 26063 |
Improving Patient Experience in the Academic Medical Practice Setting |
Jason Bruns, Megan Sullivan |
| 26064 |
Important CAHPS Updates for AMC and Teaching Organizations |
Jodie Cunningham |
| Preconference Sessions |
|
| 26065 |
Medical Practice Preconference Meeting |
Hope Fluharty, Rosalind Washington,
Maureen Velazquez, Tom Lee |
| 26066 |
Nursing Preconference Meeting |
Jean Watson, Mary Tonges,
Christina Dempsey |
| 26067 |
Pediatrics Preconference Meeting |
Keith Grispo, Melissa Dobereiner,
Anne York, Jodie Cunningham,
Larry Hollier, Rosanna Moreno,
Polina Strug |
| 26068 |
Rural & Small Community Hospital Preconference Meeting |
Richard Nordahl, Linda McClarigan,
Glenn Sommerfeld |
| National Client Conference Breakout Sessions |
|
| 26069 |
Improve Quality and Reduce Readmissions through Best Practices |
Ann E. Doran, Tammy Sunderlin |
| 26070 |
Improving Physician Patient Satisfaction Scores in Cardiology: Actions Lead Louder Than Words |
Randall Hutchison, Greg Burke |
| 26071 |
From the Bed to EmBEDded |
Redge Hanna |
| 26072 |
You Only Thought You Knew the “Why” Behind Hourly Rounding |
Lyn Ketelsen |
| 26073 |
Driving to a Culture of Safety in the Acute Care and Outpatient Settings |
Heidi Alpert, Albert Santos |
| 26074 |
Vital CAHPS Updates for Hospital Leaders |
Jodie Cunningham, Kimber Abair |
| 26075 |
High-Impact Provider Improvement Training Using Video Simulation |
Donald Berlin, Arjun Chanmugam |
| 26076 |
The Key to External Transparency: Start with Internal Transparency,
Acceptance and Trust |
Anthony Vastardis |
| 26077 |
Customized Hourly Rounding to Improve Behavioral Health Patient Experience |
Timothy McGarvey, Tena Vizner |
| 26078 |
Building a Compassionate Health Care System: One Infusion at a Time |
Mark Rosenberg, Becca Hawkins |
| 26079 |
Both Sides of the Beside: The Experience from the Organization and Patient Perspectives |
Sheila Bystrak, Melissa Dobereiner |
| 26080 |
Ambulatory Care Coordination for High Risk Patients: A New Standard of Care |
Lisa Wichmann, Rose M. Kakoza |
| 26081 |
Building and Sustaining a Great Place to Work |
Ken Applegate, Vicki Noel, Teresa Bryan |
| 26082 |
Building a Patient-Centered Hospitalist Culture |
Suparna Dutta, Francis Fullam,
Kathryn Bogey |
| 26083 |
Competing in the New Health Care Marketplace by Creating an Epidemic of Empathy |
Thomas H. Lee |
| 26084 |
Going Transparent with the Patient Experience Journey in Dentistry |
Kristen Simmons, Philip Mills |
| Item |
Wednesday, Nov. 11, 2015 |
|
| 26085 |
The “Power of One” Culture: Creating a Launching Pad for Engagement and Patient Experience |
Carol Ross-Spang, Don Hutson |
| 26086 |
Using Social Media to Create a Dialogue in the Marketplace |
Lee Aase, Patricia Cmielewski |
| 26087 |
Carolina Care®: Implementation of a Theory-Driven Care Delivery Model Across a Health Care System |
Mary Tonges, Suzanne Herman,
Megan McCann, Joel Ray |
| 26088 |
Cleveland Clinic ED Experience |
Carmen Kestranek, Stephen Meldon, James Bryant, Greg Horvath |
| 26089 |
Innovative Solutions for Nursing Staff Ratios |
Rebecca Hitchcock, Patrick Baker,
Kevin J. Joseph |
| 26090 |
Involving and Evolving: Engaging Physicians to Enhance the Patient
Experience |
Rodney Tucker, Chris Brainard |
| 26091 |
Significant Increase: An Introduction to the Statistics of Patient Experience |
Kristopher Morgan |
| 26092 |
Case Management for Change in Home Health: A Radical New Care Delivery Model |
Lois Bentler-Lampe, Stacy Ragogna,
A.J. Querciagrossa |
| 26093 |
Creating a Culture of Caring At Henry Ford Health System |
Vanessa Mona, Gwen Gnam,
Josephine Wahl |
| 26094 |
Journey to Exceptional Emergency Department Patient Experience through Transformational Change |
Maribeth Woitas, Mike Fasbender,
Eric Joncas |
| 26095 |
An Innovative Approach to Improving the Hospital Patient Experience |
Rita Mercieca, Doreen O’Grady |
| 26096 |
ED Patient Experience is All About the Team |
Jeffrey Oyler, Susan Osborne |
| 26097 |
Four Part Harmony: A System Approach to Engagement and Patient Experience Measurement |
Mary Beth Hardy, Kelly Putnam,
Ashley Guidroz |
| 26098 |
Owning the Conversation: Building Patient Trust and Brand Integrity through Performance Transparency |
Greg Burke |
| 26099 |
Evolving the Patient Experience: Moving to a Safer and More Reliable Health Care System |
James Merlino |
| 26100 |
BAYADA Home Health Care: Transforming Client Experience through Evidence-Based Solutions |
Emilie Bartolucci, Stephanie Finnel |
| 26101 |
Ready-Jet-Go: Split-Flow Accelerates Emergency Department Throughput |
Mary A. McCormick, Laura Hayes,
Dennis Guest, Peter Bish |
| 26102 |
Building a World-Class Patient Experience |
Robert Williams, Jennifer Lenge |
| 26103 |
Congestive Heart Failure Readmission from the Patient's Perspective |
Linda Bragg |
| 26104 |
Investing in a Winning Hospital Culture |
Char Ryan |
| 26105 |
Engaging Nurses to Prevent Avoidable Pressure Ulcers |
Ma Gemma Esmalla, Linda Rakoski |
| 26106 |
Optimizing MD Data Management and Reports to Build Physician Engagement |
Julie Lizotte, Darcy Lackie |
| 26107 |
Compassionate Connected Care for the Caregiver: Improving the Patient
Experience by Improving the Caregiver Experience |
Christina Dempsey |
| 26108 |
Exploring Challenges and Opportunities in the Home Care Industry |
Melissa Meyer, Jodie Cunningham |
| 26109 |
Rethinking Emergency Care: The Design and Implementation of a
Comprehensive ED Follow Up Program |
Kathleen McBride, Catherine Manley
Cullen, Nicholas Gavin |
| 26110 |
Insights from the 2015 Press Ganey Pinnacle of Excellence Award Winners |
Pinnacle of Excellence Award Winners |
| 26111 |
It Takes Two: Physician-Nurse Rounding in the Inpatient Setting |
Marcela Reyes, Kimberly Brown |
| 26112 |
The Kind of Care I Dreamed of: The Journey to Happier Staff and Exceptional Hospital Patient Experience |
Caryn Schwab, Kara Gelb |
| 26113 |
Aligning Employee Appreciation with Mission to Improve Engagement |
Keith Bauer |
|
| 26114 |
Explaining the Hospitalist Role to Alleviate Patient Fear and Increase
Satisfaction |
Julie Danker, Tom Scaletta |
| 26115 |
The Influence of Nursing Practice on Patient and Caregiver Experience: Leveraging National Findings Locally to Improve Outcomes |
Nell Buhlman |
| Item |
Thursday, Nov. 12, 2015 |
|
| 26116 |
Bringing the Patient Voice into Care through the Patient Portal and Patient Reported Outcomes |
Andrew Kartunen |
| 26117 |
The Pain Domain Rose Mainly to a Gain: Moving from Patient-Centered Care to Patient-Partnered |
Deborah Pesanka, Cynthia Stauber |
| 26118 |
Conversations that Count: Improving Advance Care Planning Through
Engagement of Providers and Patients |
Eliza Shulman, Jennifer Connor |
| 26119 |
Partnering with Discharge Nurses to Improve HCAHPS Scores |
Mary Ann Donohue-Ryan,
Donna Pozzolano, Donna Hoffman |
| 26120 |
Improving Patient Experience by Innovation, Persistence and Relentless
Training |
Kissinger Goldman |
| 26121 |
Physician Integration into Patient Experience Score Improvement |
Ghazala Sharieff |
| 26122 |
Vital CAHPS Updates for Medical Group Leaders |
Jodie Cunningham |
| 26123 |
Using Segmentation Techniques to Identify Patient Risk of Suffering |
Dennis Kaldenberg |
| 26124 |
Successfully Transition to E-Clinical Quality Measures |
Jennifer Smith, Dietmar Henkelmann |
| 26125 |
The Value of Culture: Why Culture Matters and What You Can Do About It |
Barbara Reilly |
| 26126 |
The Power of Connected Checking: How to Create a Culture with Multilayered Purposeful Rounding |
Barb Merrifield, Sarah Horn |
| 26127 |
Service Reliability: A Fresh Approach to Understanding CAHPS Survey Results |
Michelle Maimonis, Erin Pangallo |
| 26128 |
Changing a Culture in 90 Days: Norton Hospital 90 in 90 |
Abigail Bahe, Kristy Gay |
| 26129 |
The Long and Winding Road to Excellence: Informing Your Cultural Journey |
Sandra Geiger |
| 26130 |
Child HCAHPS Update: Exploring New Modes of Collecting Data |
Mark Schuster, Sara L. Toomey |
| 26131 |
Designing a Better Urgent Care Experience |
LaTanya Johnson, Alfred Kendrick |
| 26132 |
Measuring and Reducing Clinician and Caregiver Suffering |
Deirdre Mylod |
| 26133 |
Impact of a Patient Safety Culture on the Patient Experience |
Jan Compton, Tiffany Berry |
| 26134 |
Implementation of a Relationship-Centered Patient Care Delivery Model to Improve Patient Experience |
Virginia Bowman, Roxy Blackburn |
| 26135 |
Every Child, Every Time: Building Engagement and Alignment through Daily Management |
John Lovejoy, Grant Hopkins |
| 26136 |
Taking Emergency Department Employee Engagement to the Next Level |
Misty Freeman, Cheryl Somers |
| 26137 |
Reconnecting with the Human Side of Health Care |
Suzanne Greever, Katherine Martinez |
| 26138 |
Mobilizing Patient Comments: Using Sentiment Scores to Drive and Improve Provider Performance |
Mildred Robinson |
| 26139 |
Get Everyone On Board - Medical Practice Survey |
Karla Heath, Vanessa Chau |
| 26140 |
Transitioning Staff to Embrace Care Transitions: Our Journey |
Kecia Christensen, Kathy Steffensmeier |
| 26141 |
Emergency Department and Patient Experience: A Multidisciplinary Team Sport |
Chris Trevino, Tammy O’Connor |
