26125 - The Value of Culture: Why Culture Matters and What You Can Do About It [ ]

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26125 - The Value of Culture: Why Culture Matters and What You Can Do About It

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Barbara Reilly

Health care organizations are under extreme pressure to perform, improve, expand and deliver high-quality care. Organizational culture can be instrumental in helping providers meet these goals without jeopardizing the quality of care they are attempting to deliver. Culture is an important concept in Press Ganey?s Compassionate Connected Care? model and is foundational to "how we do things" at every health care organization. Using Press Ganey data and applying what we know about the important role of culture, this session will explore how to develop, define and modify culture.