Format: Audio

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Jan Compton, Tiffany Berry

Building an organizational culture committed to safety and the patient experience starts with a full understanding of stakeholders? perspectives. With this foundation, Baylor Scott & White Health measures patient safety culture and patient experience throughout all of its hospitals to assess and monitor the relationship between safety culture and the overall patient experience. Identifying key data relationships enables more focused improvement. This presentation will highlight the data-collection processes and the relationship between the collected safety data and the overall patient experience.