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 27821 - Driving Patient Experience Improvement: Mayo Clinic?s Patient Experience Improve Model $15.00   
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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Thomas Howell, Pamela Prissel

With the growing emphasis on the need to improve quality and value in the U.S., patient experience was identified strategically as one of the ?vital few? by the Mayo Clinic board. Mayo Clinic?s patient experience team was charged with developing and aligning an improvement approach across sites, resulting in the Patient Experience Improve or Pxi model. During this presentation, the speakers will briefly describe the Pxi model, staff development efforts and best practices implemented to improve inpatient and outpatient services.


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MP3 Plays on computer, iPod or any MP3 player.
Compact Disc is a standard Audio CD, play on CD player or computer.
Video of PowerPoints with Synchronized Audio - Download
is a downloadable video file.
DVD-Video is a standard Video DVD, plays on a DVD player connected to a TV, or play on computer.

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