From the Press Ganey National Client Conference
MP3 Download $15
Compact Disc $20
Presenter: Anthony Vastardis, Christina Vallarreal
Digging into their survey comments, Dental Associates Family & Specialty Care leaders discovered their Dental Health Management Operation model made patients feel like they were part of an "assembly line". Realizing that patients needed to feel a connection with their dentists, they created a practice-within-a-practice dental team model to help humanize the care experience. In this session, speakers will explain the steps they took to implement the model, measure success and address pushback from clinicians. They will also explore how they utilized both the newly created Patient Experience Specialist role and the Press Ganey 101 Roadshow developed in-house to improve internal education, survey return rates and patient experience scores.