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 27852 - Implementing Senior Leadership "Rounding" in a Home Care Setting $15.00   
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From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Lois Bentler-Lampe, AJ Querciagrossa

Learn how OSF Home Care leadership adapted the acute care practice of face-to-face rounding to their home care patients. An electronic system enables scheduling of phone calls between OSF leadership and patients as well as logging of feedback and details of the follow-up required. Attendees will learn the steps taken to implement this practice and how the data was organized and analyzed. They will also learn how the insights gleaned from the analysis were used to improve the care process and boost employee morale at the same time.

 





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Compact Disc is a standard Audio CD, play on CD player or computer.
Video of PowerPoints with Synchronized Audio - Download
is a downloadable video file.
DVD-Video is a standard Video DVD, plays on a DVD player connected to a TV, or play on computer.

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