From the Press Ganey National Client Conference
MP3 Download $15
Compact Disc $20
Presenter: Lois Bentler-Lampe, AJ Querciagrossa
Learn how OSF Home Care leadership adapted the acute care practice of face-to-face rounding to their home care patients. An electronic system enables scheduling of phone calls between OSF leadership and patients as well as logging of feedback and details of the follow-up required. Attendees will learn the steps taken to implement this practice and how the data was organized and analyzed. They will also learn how the insights gleaned from the analysis were used to improve the care process and boost employee morale at the same time.