From the Press Ganey National Client Conference
MP3 Download $15
Compact Disc $20
Presenter: Julie Rish, Dan Bokar
In addition to physicians and nurses, many other employees are involved in the delivery and experience of care and greatly influence the patient experience. In this session, speakers will address strategies to promote exceptional front line experiences through service excellence sustainment training for all employees who contribute to the patient experience. Cleveland Clinic is a 2016 Press Ganey Success Story Award? winner.