From the Press Ganey National Client Conference
MP3 Download $15
Compact Disc $20
Presenter: Catherine Arnold, Arjun Rangarajan, Rebecca Berger
This session is for organizations interested in implementing a systematic program to improve the lives of people with serious illnesses. Learn about our SAGE program, Speaking About Goals and Expectations, an inpatient-based interdisciplinary palliative care program, and how this approach can facilitate and enhance conversations about patients? values and priorities. Speakers will share key implementation techniques, innovative program strategies and lessons learned from implementing palliative care programs in multiple care settings. Brigham & Women's Hospital is a 2016 Press Ganey Success Story Award? winner.