From the Press Ganey National Client Conference
MP3 Download $15
Compact Disc $20
Presenter: Pamela Boyd, Elenie Lochonic
Quiet at Night is a multidisciplinary effort at Christiana Care to reduce noise and improve the patient experience. Attendees will learn how the team at Christiana Care developed and deployed more than 10 unique solutions to address noise volume by engaging staff who worked during those hours, and ultimately drove system-wide improvement. Speakers will reveal an innovative, customizable model and solutions to address process, behavioral and physical barriers to improving this important domain in the HCAHPS survey.