From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Grace Greenan, Lisa Steeves

Engaged, high performing employees are at the core of the patient experience. Virginia Hospital Center strongly believes there are parallels between how we hire and empower employees and how employees in turn connect with and empower patients. At Virginia Hospital Center several teams work together to positively impact the patient experience. In this session, attendees will learn about Virginia Hospital Center?s journey and leave with tangible tools for implementing these techniques at their organizations.