From the Press Ganey National Client Conference
MP3 Download $15
Compact Disc $20
Presenter: Kate Kovich
In this session, the speaker will share Advocate's strategic approach to High Reliability and their journey to improving the delivery of safe, high quality patient care. Specifically, attendees will receive a high-level overview of the leadership foundation required to implement reliability practices; explore methods to translate strategy into action; and learn proven approaches to instituting a High Reliability Unit program among physicians and clinical teams.